Because life is busy, Cocoa Being remind our clients of their appointment date and time by sending a free text message the day before their appointment.
If you need to cancel or reschedule, we ask that you please provide us with a courtesy call at least 24 hours before your appointment. You are also able to notify us by clicking the 'View or change my appointment' link on your confirmation email.
When you give us 24 hours notice of a cancellation or change,
this allows for the time slot to be booked by another client on our waiting list.
We understand that emergencies arise and that 24 hours notice cannot always be given, however without a courtesy call before or after a missed appointment, we consider this a 'no show'. If a client is a 'no show', we require a 50% deposit to be paid on future appointments by that client.
As this rarely happens with our wonderful Cocoa Being clients, we are sure you will support this policy.
Thank you, and we hope to see you in the salon soon!
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